The first impression when a client comes to the spa is very important as it will determine any future engagements you will have with the client. Waxing hair removal is a delicate affair which could result in severe reactions or even infections if carried out in an unhygienic condition.
A client will book an appointment before the actual waxing so that he can gauge the hygiene standards of the spa and this will determine if he will go on with the hair removal or he will cancel the appointment and look for a spa that is more hygienic. Below are signs that the hygiene standards in the spa are wanting:
- Failure to clean the wax hair removal area after a client leaves: Every client will want to get into a wax hair removal room that has everything in order. If a client walks in and finds used spatulas lying around, strips that had been used on the previous client, or even spillage of wax on the wax eater, he may not want to have the process done in such a condition.
You should have an allowance to clean up the room after every client leaves and make the room organized before the next client walks in. Remove any dirty towel from the room and every other item that has already been used so that when a client walks in, he will know that you are ready for him.
- Leaving the wax hair removal closet disarranged: Waxing hair removal will involve the use of several items like strips, applicators, sanitizers, hard wax, and soft wax, among others.
Keeping your clients waiting simply because you cannot find a particular item during a waxing hair removal is unprofessional and such a customer might not want to have you work on her again. A professional waxing hair removal spa should be organized in such a way that you will be able to know where a particular item is before the application.
- Failure to sanitize the waxing hair removal instruments: Some items such as tweezers, spatulas, and metallic wax applicators will require sterilization before being used on the next client. A client will not be impressed if you collect a metallic applicator that had already been used on another client and uses it on her.
- Neglecting personal hygiene: An aesthetician who specializes in waxing hair removal will work closely with the client and if he has not taken care of his personal hygiene, it will not be very comfortable for the client. If he is untidy, the client will conclude that everything else about the spa is dirty and they may not want to be associated with the spa in their waxing hair removal for fear of infections.
Cleanliness is one of the most important aspects when it comes to waxing hair removal. You may not be an expert but if you will be able to show your customers that you know what it takes to be a professional aesthetician by maintaining high hygiene standards, they will trust you. The image of your spa will either build you or be the cause of your downfall.